AV Technician - London - £30,000 to £36,000
The Onsite AV Technician is a dedicated resource provided to customers to provide service support at a single site. The technician will be in seat at the customer premises to support the installed AV systems and system users at the site.
The role also includes support for functional AV issues as well well as daily room functionality checks.
The technician will have an excellent working knowledge of audio-visual equipment including display equipment, control systems and complex audio systems plus relevant communications protocols.
Responsibilities
- Fault finding & rectifying AV systems at the client site.
- Providing onsite technical and user support for system users to facilitate adoption of the new systems.
- Completing daily checks of rooms and spaces for system functionality checks. Raising, investigating and updating service tickets within the Web Portal.
- Providing updates to client contacts for any active or resolved tickets.
- Liaising with the service desk for any additional hardware support (e.g, RMAs, vendor support etc.)
- Reporting any escalated matters to the Technical Service Lead in a timely manner. Producing Technical Knowledge Base articles for troubleshooting based on issues raised during the support period.
Experience
- Previous experience working in a corporate environment offering AV support.