We are working with a well-established global technology services provider to recruit an experienced AV Engineer to join their regional delivery team. This is a field-based and on-site role supporting enterprise client environments across the region, with occasional travel beyond the core area.
You will be embedded within a high-profile end-user environment that continues to invest heavily in modern collaboration technologies, professional services, and ongoing training. This is an excellent opportunity for an experienced AV professional to join a mature operation and play a key role in enhancing service quality and client experience.
Experience and seniority will be reflected in a competitive salary and benefits package.
Key Responsibilities
- Deliver field-based and on-site AV support services across regional client locations.
- Provide break-fix support, with additional travel as required.
- Carry out preventative maintenance visits.
- Support BAU operations and live events on client sites.
- Manage and support events within large presentation spaces.
- Provide meeting room support for complex events, town halls, VIP meetings, and video conferences.
- Plan and coordinate with event stakeholders to ensure correct technology deployment.
- Pre-test meeting spaces and manage on-site support delivery.
- Deliver meet-and-greet technical support for VIP meetings and assisted connections.
- Diagnose faults and provide second- and third-line technical support.
- Implement system workarounds during failures to maintain service continuity.
- Log and manage incidents through client ticketing systems in line with SLAs.
- Coordinate equipment repairs, manage critical spares, and support firmware/software updates under change control.
- Proactively train and assist end users as required.
Desirable Skills & Attributes
- Strong technical knowledge of AV, VC, and UC technologies.
- Confident managing client communications and escalations.
- Calm and effective under pressure.
- Takes ownership and accountability.
- Able to multitask and prioritise effectively.
- Clear and professional communicator (verbal and written).
- Highly organised with strong attention to detail.
- Flexible and adaptable approach to work