We are seeking an experienced AV Support Technician to join a well-established on-site service team within a leading enterprise environment. The role is split between client sites in Edinburgh and Glasgow.
This is a fantastic opportunity to work with cutting-edge audio-visual technologies, supporting high-profile meeting spaces and events, while delivering a first-class service to end users. The role offers strong exposure to both AV and IT support, with the opportunity to contribute to continuous service improvement.
Key Responsibilities
Audio Visual Support
- Provide onsite AV support across offices in Edinburgh and Glasgow
- Deliver day-to-day technical support for AV systems, working closely with internal IT teams and third-party providers
- Manage tickets and incidents through a ticketing system, ensuring timely resolution
- Conduct daily “ready for business” checks across meeting rooms and event spaces
- Deliver executive/VIP (white-glove) meeting support and setup
- Support and manage onsite and hybrid events, including planning, testing and delivery
- Perform equipment maintenance, including break-fix and basic repairs
- Coordinate firmware/software updates in line with change control processes
- Manage local spares, consumables, and AV documentation
- Liaise with offsite support teams, field engineers, and vendors as required
- Schedule and coordinate preventative maintenance activities
- Support user training and adoption of AV services
IT Support (1st Line)
- Provide basic IT support when required, including:
- Password resets
- Hardware troubleshooting (laptops, monitors, peripherals, docking stations)
- Basic Microsoft Office support
- Escalate more complex issues to relevant support teams
Candidate Profile
- Proven experience in AV support within a corporate or enterprise environment
- Strong customer service skills with a proactive, user-focused approach
- Comfortable supporting high-profile users and live environments
- Organised and able to manage multiple tasks and priorities
- Basic IT support experience (1st line level)
- Familiarity with AV technologies such as Crestron, Yealink, Biamp or Shure is advantageous