An established technology business is looking for an experienced AV Support Technician to join its technical support operation.
This is a varied, customer-facing position providing hands-on AV support within a corporate environment. The role will be primarily based in Glasgow, with some travel required to Edinburgh.
You will be responsible for ensuring meeting room technology, video conferencing facilities and event spaces operate reliably, while providing technical assistance to users across the business.
The Role
- Provide day-to-day technical support for corporate AV systems and meeting room technology.
- Carry out routine equipment checks to ensure meeting spaces and event facilities are ready for use.
- Troubleshoot and resolve AV faults, managing incidents through a ticketing system.
- Support executive meetings, video conferences and internal corporate events.
- Assist with event preparation, equipment testing and technical delivery.
- Carry out equipment maintenance, basic repairs and preventative maintenance checks.
- Coordinate technical repairs, external engineers and equipment servicing.
- Support software and firmware updates in line with agreed procedures.
- Maintain equipment records, site documentation and local spare stock.
- Provide occasional first-line IT support, including basic laptop, peripheral and Microsoft Office troubleshooting.
About You
- Previous experience in an AV Support, AV Technician or similar technical role.
- Good understanding of commercial AV systems and meeting room technologies.
- Experience supporting video conferencing and collaboration platforms.
- Confident troubleshooting technical issues and providing hands-on support.
- Strong customer service and communication skills.
- Comfortable working with users at all levels, including senior stakeholders.
- Organised, proactive and able to manage competing priorities.
- Knowledge of Crestron, Yealink, Biamp or Shure technologies would be advantageous.
- Basic first-line IT support experience would also be beneficial.