An established technology business is looking for an experienced AV Support Technician to provide on-site technical support within a corporate environment.
Based primarily in Glasgow, the role will also involve occasional travel to a site in Edinburgh. You will be responsible for maintaining the day-to-day AV service, supporting users, managing technical issues and ensuring meeting rooms and event spaces operate reliably.
The Role
- Provide day-to-day technical support across corporate AV systems and meeting room environments.
- Monitor and manage technical incidents and service requests through a ticketing system.
- Carry out daily checks of meeting rooms, executive spaces and event facilities.
- Provide hands-on support for executive meetings and corporate events.
- Assist with event preparation, including equipment testing, rehearsals and technical delivery.
- Diagnose and resolve AV equipment faults, carrying out basic repairs and maintenance.
- Coordinate software and firmware updates in line with agreed procedures.
- Manage local equipment spares and consumables.
- Liaise with external suppliers and technical support teams to coordinate repairs and maintenance.
- Support preventative maintenance activities and maintain relevant site documentation.
- Provide basic first-line IT support when required, including laptop, monitor, docking station and Microsoft Office issues.
About You
- Previous experience in an AV Support, AV Technician or similar technical support role.
- Good understanding of corporate AV systems and meeting room technologies.
- Experience supporting video conferencing and collaboration platforms.
- Strong troubleshooting and fault-finding abilities.
- Good customer service and communication skills.
- Comfortable supporting senior stakeholders and providing a professional service.
- Basic IT support knowledge would be advantageous.
- Experience with technologies such as Crestron, Yealink, Biamp or Shure would be beneficial.
- Full UK driving licence and flexibility to travel between Glasgow and Edinburgh.