We are excited to announce several onsite positions with our key client, who has recently secured a new contract enhancing their already highly successful managed service portfolio.
Please check out our other onsite vacancies!
Key Responsibilities
- Development, coordination, and delivery of best-in-class high profile events within a manged service environment
- Take ownership of each event from conception to completion
- Collaborate with technical teams, planning and execution of events within the Design Lab and client floor spaces. Delivering virtual events including conferences, webinars, broadcasts and webcasts
- Serve as a main point of contact and subject matter expert to clients and planners to scope and provide solutions for presentations and live broadcast events
- Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable
- Live event support, successful execution of pre-planned design support and implementation exceeding the customers’ expectations
- Management of technical support team, providing clear communication channels across all teams
- Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis
- Driving client meetings, subcontractor management, communicating across teams and external vendors
- Communicating, maintaining, and developing client relationships and supporting staff
- Ensuring excellent customer service at VIP and Stakeholder level.
- Act as key decision maker and escalation contact in the event of incidents or failures
- Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.
- Implementation of standard operating procedures identifying areas of improvement in workflows.
- To be very presentable and an ambassador with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone
Technical Skills
- Working knowledge of event audio and data systems
- Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams