Event & Production Technician - £35,000 to £40,000 - London

Ref: 38 Date Posted: Monday 22 Jul 2024

We are excited to announce several onsite positions with our key client, who has recently secured a new contract enhancing their already highly successful managed service portfolio. 

Please check out our other onsite vacancies!

Key Responsibilities

  • Development, coordination, and delivery of best-in-class high profile events within a manged service environment
  • Take ownership of each event from conception to completion
  • Collaborate with technical teams, planning and execution of events within the Design Lab and client floor spaces. Delivering virtual events including conferences, webinars, broadcasts and webcasts
  • Serve as a main point of contact and subject matter expert to clients and planners to scope and provide solutions for presentations and live broadcast events
  • Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable
  • Live event support, successful execution of pre-planned design support and implementation exceeding the customers’ expectations
  • Management of technical support team, providing clear communication channels across all teams
  • Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis
  • Driving client meetings, subcontractor management, communicating across teams and external vendors
  • Communicating, maintaining, and developing client relationships and supporting staff
  • Ensuring excellent customer service at VIP and Stakeholder level.
  • Act as key decision maker and escalation contact in the event of incidents or failures
  • Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.
  • Implementation of standard operating procedures identifying areas of improvement in workflows.
  • To be very presentable and an ambassador with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone

Technical Skills

  • Working knowledge of event audio and data systems
  • Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams