Are you looking to start your career in IT Support?
In this role you will be responsible for assisting our internal staff by being the first point of contact for technical queries. You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
You will be working with a wide range of technologies as part of a friendly and dedicated team, in a great environment.
The successful individual will be motivated to learn and pursue a career in IT and have a reasonable understanding of IT hardware, Windows OS and software.
Key Responsibilities
- Providing support for around 450 end users, including office and remote users.
- Provide face to face, floor walking and remote telephone troubleshooting support to end users.
- Issues will need to be fixed or reported quickly and professionally and where necessary escalated to a 2nd or 3rd line support team member.
- Working within a team to ensure all calls are responded to within SLA targets & requirements.
- Building and maintaining Desktops / Laptops (HP & Dell).
- Ensuring that support tickets are dealt with promptly and appropriately.
Personal skills
- Be a logical problem solver that is flexible in their methods used to solve customer problems and use your knowledge to solve problems creatively.
- Can communicate effectively in different ways and to people with different levels of knowledge.
- Be able to apply critical questioning to get to the root of the problem quickly.
- Have a basic understanding of IT concepts and can resolve technical problems.
- Strong organisational skills and the ability to adhere to company procedures and deadlines.
- Strong Troubleshooting and fault-finding skills.
Desirable skills
- A degree (in an IT discipline) preferred but not essential.
- Office 365, knowledge using IOS & Android.