Senior AV & Events Engineer London
We are recruiting for a Senior AV Event Technician to be a key part of a London based onsite audio visual team. The role is working for an AV integrator based within an onsite service contract.
This is an opportunity for an experienced Event and Production Lead who has worked within a similar position previously.
Key Responsibilities
- Serve as the primary point of contact for the successful delivery of best-in-class high profile events within a managed service environment embedded into the client in-house events team.
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Act as the subject matter expert and key liaison for clients and event stakeholders during live events, presentations, and live broadcast productions.
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Deliver end-to-end live event support, ensuring the execution of pre-planned designs and implementations that consistently exceed client expectations.
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Possess advanced operational expertise in vision mixing, streaming technologies, digital audio consoles, recording systems, and unified communications platforms.
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Communicate effectively and confidently with senior stakeholders and cross-functional teams in high-pressure live event environments.
- Demonstrate a strong commitment to customer service, taking full ownership of all responsibilities and delivering consistently high standards of service.
- Produce comprehensive post-event reports, capturing statistics, performance metrics, and client feedback on a weekly and monthly basis in alignment with defined KPIs.
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Report key post-event data and insights to client stakeholders, identifying opportunities for continuous improvement and service enhancement.
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Maintain and develop strong client relationships through proactive communication and consistent service excellence.
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Responsible for technical support of all installed integrated systems.
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Serve as Level 2/3 technical support for the on-site team, responsible for triaging, diagnosing, and resolving complex AV faults, and implementing effective workarounds when necessary.
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Apply advanced AV troubleshooting across large scale AV systems including video signal processing, Audio DSP technologies, and TCP/IP devices.
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Ensure all incident tickets are accurately tracked in real-time, with timely updates provided to the client throughout the resolution process.
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Generate and distribute daily readiness reports for the on-site team, ensuring all AV equipment is tested, checked, and fully operational ahead of scheduled meetings and events.
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Develop and maintain comprehensive technical support documentation and standard operating procedures.
- Collaborate closely with the client’s internal event and production services, whilst providing live event operation, engineering cohesion with the onsite technical team.
Personnel skills
- Demonstrated ability to manage key stakeholder relationships and engage effectively with executive-level personnel.