An established and growing AV managed services provider is looking for an experienced Senior AV Technician to take ownership of an exciting onsite position within a prestigious corporate environment in Birmingham.
This is a standalone role where you'll become the trusted AV specialist on site, responsible for delivering a first-class support service across meeting rooms, collaboration spaces and event facilities. You'll enjoy a high degree of autonomy while working closely with engineering, projects and event teams to ensure an exceptional end-user experience.
This position would suit someone who enjoys building strong client relationships, solving technical challenges and taking real ownership of an AV service.
The Role
As the dedicated onsite AV Technician, you'll be responsible for the day-to-day support and operational readiness of the client's audiovisual estate.
Your responsibilities will include:
- Acting as the primary point of contact for all onsite AV support.
- Providing 1st and 2nd line support across meeting rooms and collaboration technologies.
- Troubleshooting and resolving AV faults through to completion.
- Supporting Microsoft Teams Rooms and modern meeting room technologies.
- Providing technical support for executive meetings, presentations and corporate events.
- Preparing meeting spaces and carrying out room health checks.
- Coordinating specialist engineers when required.
- Managing service requests and maintaining accurate documentation.
- Producing service reports and identifying opportunities for continuous improvement.
- Building strong relationships with stakeholders across the business.
- Supporting technology upgrades and AV refresh projects.
What We're Looking For
You'll ideally have:
- At least 3 years' experience supporting AV systems within a corporate environment.
- Strong fault-finding and troubleshooting skills.
- Experience supporting Microsoft Teams Rooms.
- Knowledge of modern meeting room and collaboration technologies.
- Experience supporting corporate meetings and events.
- Excellent customer service and communication skills.
- The ability to work independently and prioritise workloads.
Experience with any of the following would be advantageous:
- Crestron
- Extron
- Q-SYS
- Biamp
- Cisco collaboration technologies
- CTS certification
- Managed service environments
- Hybrid meeting or livestream support