We are recruiting for a Senior Service Engineer to join a well-established AV integrator, supporting commercial clients primarily across Central London.
This is a hands-on service role for an experienced AV engineer who is confident diagnosing faults, finding the root cause and resolving issues properly rather than simply applying a temporary fix.
The Role
- Reactive fault finding and service support across commercial AV systems
- Planned preventative maintenance (PPM)
- Escalation-level support for more complex technical issues
- Troubleshooting Teams Rooms, Zoom Rooms and wider UC environments
- Accurate service reporting and ticket closure
- Working directly with clients and managing issues through to resolution
Experience
- 5+ years' commercial AV service or support experience
- Strong fault-finding and diagnostic ability
- Comfortable working independently on client sites
- Experience dealing directly with end users and client IT/AV teams
- Able to troubleshoot logically and identify root cause
- Professional and composed when dealing with service issues
- Based within a realistic daily commute of Central London
Experience with Crestron, Extron, Q-SYS, Biamp, AV-over-IP or basic IP networking/VLANs would be advantageous, as would CTS or manufacturer certifications.