We’re looking for a customer-focused professional to join a fast-growing technology solutions company, providing support to key accounts and ensuring outstanding service delivery.
This is a hands-on, client-facing role for someone who thrives on problem-solving, coordination, and maintaining strong relationships with customers.
Responsibilities
- Act as the main point of contact for international clients, ensuring smooth communication and issue resolution
- Manage customer cases from start to finish, diagnosing issues and coordinating support where needed
- Schedule engineers, logistics, travel, and critical resources to meet service requirements
- Raise accurate escalations promptly and track preventative maintenance visits
- Maintain up-to-date case records, billing, and reporting systems
- Produce quotations and manage supplier purchase orders
- Participate in weekly client meetings and conference calls
- Collaborate closely with internal teams to deliver seamless service
Experience
- Proven experience in customer service or client support roles
- Excellent communication and interpersonal skills
- Strong organisational and administrative abilities
- Attention to detail and ability to manage multiple tasks under deadlines
- Proactive, self-motivated, and able to work both independently and as part of a team
Desirable Skills
- Familiarity with ticketing or incident management systems
- Experience using CRM software (Microsoft Dynamics advantageous)
- Previous experience in a technical or technology environment