A leading technology business providing Installation and Maintenance of AV systems with customers globally, and projects throughout the UK and Europe.
Overview
A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK.
You must have worked as an AV Service Engineer.
Responsibilities
- Ensuring a prompt, and appropriate response to all client requests for assistance/support, working to defined SLA's and within contractual timeframes
- Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
- Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system down time are kept to a minimum.
- Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
- Produces client reports
- Uploading files to processors, touch panels and applications along with making minor programming changes.
- Works with audio DSPs
- Configures Zoom Rooms, Microsoft Teams Rooms, Google Meets Hardware Rooms, Starleaf, Wireless Presentation Devices, Room booking systems all onsite.
Experience (essential)
- Solid and demonstrable experience working as a Field Service/Audio Visual Engineer within the AV industry.
- Strong knowledge of AV products and systems, their maintenance requirements together with the software and hardware that comprise them.
- Fully conversant with DSP technology, gain structure and the requirements of sound reinforcement within the presentation environment.
- Programming skills and proven ability to troubleshoot and remedy faults with AV systems and equipment.
- Knowledge of touch screen and web-based programming and control technology.
- Ability to read and interpret wiring diagrams, schematics and drawings.