Service Coordinator
Egham (2 days a week office, hybrid)
£30,000 to £35,000
We are working for a leading technology integrator, who provide services across multiple client partnerships globally. The company is well established and successful in their industry.
This positions sits within the Service department and is responsible for delivery temporary staffing resource for client contracts.
Key Responsibilities
- Processing requests and providing confirmation of approvals
- Coordinating appropriate backfill for Holiday and sickness cover
- Administer the resource diary to manage resource allocation, for employed and locum staff
- Coordinating the Christmas holiday rota to ensure sufficient resource and cover is coordinated
- Responsibility for the administration of the Service mailbox
- Book and administer in CRM site visits for FM support staff to ensure we have appropriate contact and documented records with all applicable FM sites.
- Administer and support ad hoc additional resource requests, to cover additional onsite cover, out of hours & weekend cover / event support.
- Providing instruction, including documentation where required to ensure the Company meets requirements.
- Strategic alignment with HR on process and documentation to support this subject.
- Administrative responsibility for Freelancer and agency bookings.
- Part of the relationship management team, ensuring agencies are fit for purpose and supporting requirements.
- Develop resourcing strategies and pipelines to meet requirements.
- To include identifying new agencies and building relationships where necessary.
Experience
- A strong communicator who is confident speaking with stakeholders at all levels
- Administration skills with Excel knowledge essential
- Experience in a similar role is beneficial