We are working closely with a leading AV integrator who are recruiting for a lead role based within a service contract onsite in Central London. This role will suit a Senior Technician who is looking to step up in to a leadership position. Experience managing client relationships is essential.
You will be working onsite, taking full responsibility for monitoring AV Mailbox & AV ticketing system, handling of AV telephone enquiries, daily room checks, meet and greets, basic VC/AV meeting set up and level 1 support for technical issues.
Key Responsibilities
- Service Ownership of all aspects of day to day delivery to our clients and partners
- Primary point of contact onsite for our client
- Staff management to the onsite team/s and rota
- Provide comprehensive reporting to the service delivery and account manager
- Attend monthly and quarterly service review meetings
- Provide a senior level of technical support at the point of escalation
- Operational coordination between teams including the technical helpdesk, field service, projects teams and client liaison
Expectations of an onsite Team Leader:
- Strong leadership and team building initiatives
- Conduct weekly meetings to consistently improve the onsite service
- Assist with the recruitment process when required to conduct interviews and provide feedback to our recruitment officer
Desirable skills:
- Minimum of three years corporate AV support background
- Knowledge of Audio-Visual systems and technologies
- Knowledge in Event audio, video and lighting equipment both digital and analogue
- Ability to quickly adapt to changing needs, infrastructure, and evolving business processes
- Ability to multitask and work under pressure to meet strict deadlines
- Remain client facing and calm under pressure at all times
- Have excellent communication, time management, presentation and organizational skills
- Be able to establish productive relationships with people at all levels