This is a hands-on service role for an experienced AV engineer who is confident diagnosing faults, finding the root cause and resolving issues properly rather than simply applying a temporary fix.

The Role

• Reactive fault finding and service support across commercial AV systems
• Planned preventative maintenance (PPM)
• Escalation-level support for more complex technical issues
• Troubleshooting Teams Rooms, Zoom Rooms and wider UC environments
• Accurate service reporting and ticket closure
• Working directly with clients and managing issues through to resolution

Experience

• 5+ years' commercial AV service or support experience
• Strong fault-finding and diagnostic ability
• Comfortable working independently on client sites
• Experience dealing directly with end users and client IT/AV teams
• Able to troubleshoot logically and identify root cause
• Professional and composed when dealing with service issues
• Based within a realistic daily commute of Central London

Experience with Crestron, Extron, Q-SYS, Biamp, AV-over-IP or basic IP networking/VLANs would be advantageous, as would CTS or manufacturer certifications.

These positions are suitable for Technical/Lead Engineers, Commissioning Engineers or Pre-Sales Engineers who are looking to progress and take a step in to management. Full training will be provided.

What You’ll Do

• Lead technical design, estimating, and pre-sales support for projects
• Review and interpret RFPs and tender documentation
• Manage design changes and ensure all technical documentation and drawings are accurate
• Oversee rack build, system testing, and commissioning activities
• Support programming, configuration, and integration of AV and UC systems
• Work closely with project teams to ensure timely delivery and adherence to project requirements
• Mentor junior technical staff and delegate responsibilities as required

Experience

• Strong technical knowledge of AV systems, video conferencing, and IT/UC integration (e.g., AMX, Crestron, Extron, audio DSP)
• Proven experience managing technical projects from pre-sales through delivery
• Excellent communication, organisational, and time management skills
• Ability to work independently and collaboratively with multi-disciplinary teams
• Customer-focused, proactive, and professional at all levels

This is a fantastic opportunity for someone with procurement or purchasing experience who enjoys working in a fast-paced, project-driven environment. You'll play a vital role in ensuring projects are supplied with the right equipment, at the right price and at the right time, working closely with Project Managers, Sales and suppliers to keep projects running smoothly.

Key Responsibilities

• Manage the procurement process from quotation through to delivery.
• Raise and process purchase orders for project equipment and materials.
• Obtain competitive pricing and lead times from manufacturers and distributors.
• Review supplier quotations to ensure pricing accuracy before orders are placed.
• Track deliveries into the warehouse and coordinate deliveries to project sites.
• Build and maintain strong relationships with suppliers and vendor partners.
• Work closely with Project Managers to ensure procurement supports project schedules.
• Support Sales and Design teams with pricing during the quotation stage.
• Maintain accurate supplier pricing within quotation and ERP systems.
• Monitor outstanding orders and proactively communicate delivery updates.
• Resolve supplier queries, shortages and order discrepancies.
• Assist with invoice queries and supplier reconciliations.
• Identify opportunities to improve procurement processes and supplier performance.

About You

We're looking for someone who is organised, commercially aware and enjoys working collaboratively across multiple departments.

Ideally you'll have:

• Previous experience in procurement, purchasing or buying administration.
• Experience within the AV, workplace technology, electrical, construction or a similar project-based industry would be highly advantageous.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and a methodical approach.
• Good commercial awareness and confidence working with quotations and supplier pricing.
• Excellent communication and relationship-building skills.
• A proactive approach with strong problem-solving ability.
• Good Microsoft Office skills, particularly Excel.
• Experience using ERP, procurement or quotation software would be beneficial.

These are pre-construction, bid-focused roles working closely with sales and project delivery teams to develop compliant, commercially viable AV system designs.

Responsibilities

• Supporting the preparation and coordination of tender bids and pre-qualification submissions
• Designing compliant AV systems aligned to client specifications
• Producing schematics, rack layouts, system drawings and bills of materials
• Preparing detailed technical documentation for project handover
• Liaising with sales, project management and finance teams regarding scope and cost changes
• Participating in client meetings and technical presentations
• Conducting market research into emerging technologies
• Supporting product and design standardisation initiatives
• Contributing to client interviews as part of the bid team

The roles combine technical design expertise with commercial awareness and stakeholder engagement.

Essential

• Strong background in professional AV system design
• Experience supporting sales teams with technical proposals and tender submissions
• Proficiency in CAD-based drawing production
• Knowledge of control systems, audio DSP, video conferencing and IP-based AV systems
• Confident presenting to senior stakeholders
• Experience delivering into corporate, education or public sector environments
• Access to a vehicle

Desirable

• Relevant AV or IT certifications
• Experience working within structured engineering processes
• Exposure to BIM/Revit environments
• Broader IT networking knowledge

We're working with a well-established and growing AV integration business looking to appoint a Small Works Project Manager to join their London team. This is an excellent opportunity for someone who enjoys being involved in project delivery, working closely with clients, and managing multiple projects from start to finish.

Whether you're currently an Assistant Project Manager, Project Coordinator, an AV Engineer ready to move into project management, or already managing smaller AV projects, we'd love to hear from you.

The Role

You'll take ownership of a variety of commercial AV projects including system upgrades, technology refreshes, office refurbishments, and smaller integration works. Managing projects from initial brief through to handover, you'll work closely with clients, engineers, suppliers, and internal teams to ensure successful delivery.

This is a varied role where no two days are the same, combining technical understanding with project coordination and client relationship management.

Responsibilities

• Manage the delivery of multiple small works AV projects from inception through to completion
• Coordinate engineers, subcontractors, suppliers, and internal teams
• Build and maintain strong relationships with clients and key stakeholders
• Plan project schedules and allocate resources effectively
• Review technical documentation and ensure installations meet project specifications
• Monitor project budgets, variations, and commercial performance
• Carry out site visits and support technical planning where required
• Ensure projects are delivered safely, on time, within budget, and to a high standard
• Provide regular project updates and progress reports

Experience

You'll already have experience within the commercial AV integration industry and be looking for a role where you can take greater ownership of projects.

You'll ideally have:

• Experience within the AV integration industry
• Previous project management, project coordination, or installation experience
• Strong knowledge of commercial AV technologies

Experience with technologies such as Crestron, Extron, QSC, Biamp, Shure, Dante, or AV-over-IP solutions would be advantageous but is not essential.

You will be responsible for commissioning installed systems, ensuring full video and audio control functionality, system performance, and ongoing reliability. This role offers the chance to work on varied projects while contributing to the continuous improvement of commissioning and service delivery.

We welcome applications from candidates with any level of AV Commissioning experience.

Key Responsibilities

• Liaise with internal teams, clients, and external contractors
• Commission AV systems across electronics, mechanics, and optics to meet client requirements
• Set up system elements to prove concepts and validate designs
• Interface AV systems with client building infrastructure (hardware and software)
• Carry out on-site commissioning and configuration programming
• Attend client sites to manage service call-outs and perform maintenance when required
• Represent the business professionally on client sites
• Develop specialist expertise in one or more technical areas to support wider project delivery

Desirable Skills & Experience

• Strong technical knowledge of AV systems and electronics
• Ability to plan, organise, and prioritise work effectively
• Comfortable working under pressure and to deadlines
• Strong problem-solving skills with a lateral-thinking approach
• Confident working with senior stakeholders and building contractors

This role will suit a confident Project Manager with strong commercial awareness and technical understanding, capable of managing a portfolio of projects while working closely with sales, operational, and engineering teams.

Key Responsibilities:

• Manage multiple AV projects simultaneously, ensuring delivery on time, within budget, and to client satisfaction.
• Monitor project performance against programme, proactively identifying and resolving issues to minimise delays.
• Take full financial responsibility for projects, including invoicing, variations, and cost control.
• Ensure project scope, contractual obligations, and quality standards are fully met.
• Coordinate with internal teams, clients, contractors, and third-party suppliers.
• Ensure Health & Safety compliance, including project H&S files and safe systems of work.
• Oversee technical and drawing information to support efficient installation and commissioning.
• Manage system setup and integration, including hardware and software interfaces.
• Produce and maintain project documentation, reporting, programmes of works, and CRM updates.
• Support pre-tender interviews and work alongside sales and estimating teams when required.
• Represent the business professionally at a senior level with clients and stakeholders.

Candidate Requirements:

• Proven experience delivering AV or technology-based projects in a client-direct or construction environment.
• Strong technical understanding of AV systems and electronics.
• Commercially astute, with experience managing contracts, budgets, and variations.
• Highly organised with the ability to plan, prioritise, and manage multiple projects under pressure.
• Confident communicator, able to engage effectively with clients, contractors, and senior stakeholders.

We are recruiting for an experienced Onsite AV Technician to provide dedicated technical support across various corporate sites.

This is a hands-on role supporting modern meeting rooms, collaboration spaces, and workplace technology. You'll be responsible for maintaining AV systems, troubleshooting faults, supporting end users, and ensuring meeting spaces remain fully operational.

Key Responsibilities

• Provide onsite support for AV and video conferencing technologies
• Carry out daily room checks and preventative maintenance
• Diagnose and resolve faults across meeting room and collaboration systems
• Support users with Microsoft Teams, Zoom, and presentation technologies
• Manage and update support tickets, escalating issues where appropriate
• Assist with meeting room setups and provide technical support for larger events
• Work closely with remote support teams to ensure a high level of service delivery

Skills & Experience

• Previous experience supporting AV systems within a corporate environment
• Strong fault-finding and troubleshooting skills
• Experience with control systems such as Crestron and Q-SYS
• Good understanding of video conferencing, audio systems, and AV over IP technologies
• Knowledge of basic networking principles (TCP/IP, VLANs, HDBaseT, Dante)
• Excellent customer service and communication skills
• Ability to work independently and manage priorities across multiple sites

Desirable

• CTS or manufacturer certifications
• Experience with Crestron NVX, Exterity, or streaming technologies
• Knowledge of digital signage and enterprise AV environments

This is a fantastic opportunity for someone with an interest in AV, smart home technology, or electrical installations who enjoys hands-on work and wants to develop their technical skills while working on prestigious projects.

The Role

You'll be responsible for installing, upgrading, and supporting a wide range of technologies including audio visual equipment, lighting control systems, and smart home solutions, ensuring every installation is completed to the highest standard.

Key Responsibilities

• Install displays, projectors, speakers, touchscreens, and AV equipment
• Install equipment racks and associated cabling
• Assist with lighting control systems and smart home technologies
• Read and interpret technical drawings and schematics
• Ensure equipment and materials are prepared and delivered to site
• Maintain accurate installation records and communicate progress with project teams
• Deliver a high standard of workmanship and customer service

Skills & Experience

Essential

• An interest in AV, smart home, or electrical technologies
• Basic understanding of cabling or technical installations
• Comfortable using hand and power tools
• Strong work ethic and willingness to learn
• Good communication skills and a collaborative approach

Desirable

• Experience with AV, home automation, or lighting control systems
• Knowledge of platforms such as Crestron, Control4, Savant, KNX, Lutron, or Rako
• Ability to read technical drawings

This is a hands-on engineering role where you'll take ownership of maintaining, troubleshooting and supporting a wide range of audiovisual and unified communications technologies across a modern corporate environment.

Working as the dedicated onsite engineer, you'll play a key role in ensuring meeting spaces, collaboration technologies and presentation systems remain fully operational while delivering an exceptional customer experience.

If you're an experienced AV Engineer who enjoys fault finding, working directly with end users and delivering first-class technical support, this is an excellent opportunity to join a business that continues to invest in both technology and its people.

The Role

As the Onsite AV Engineer, you'll be responsible for the maintenance, support and continual improvement of the client's AV estate.

Your responsibilities will include:

• Providing onsite engineering support for audiovisual and unified communications systems.
• Diagnosing and resolving hardware and software faults across AV equipment.
• Carrying out preventative maintenance to maximise system reliability and minimise downtime.
• Supporting video conferencing, presentation systems, digital displays and audio systems.
• Reading and interpreting wiring diagrams, schematics and technical drawings.
• Testing, repairing and replacing AV equipment where required.
• Managing and maintaining accurate hardware asset records.
• Supporting installations, system upgrades and technology refresh projects.
• Working closely with remote engineering and service teams to resolve complex technical issues.
• Maintaining technical documentation and service records.
• Ensuring all work is completed in accordance with health and safety procedures and company quality standards.
• Identifying opportunities to improve service delivery and system performance.

About You

To be successful in this role you'll have:

• Proven experience supporting corporate AV systems within a commercial environment.
• Strong fault-finding and troubleshooting skills across audiovisual technologies.
• Experience with video conferencing and collaboration platforms.
• A good understanding of AV networking principles.
• Experience maintaining and servicing professional AV systems.
• Excellent customer service and communication skills.
• The ability to prioritise workloads and work effectively under pressure.
• Strong problem-solving skills and a proactive approach.

Desirable Experience

Experience with any of the following would be highly beneficial:

• Crestron DigitalMedia (DM)
• Audio DSP technologies
• Video conferencing platforms
• AV control systems
• IP networking
• Electronic engineering qualifications
• Touchscreen control systems
• AV programming technologies
• Corporate managed service environments

The role will involve providing hands-on technical support across events, conference rooms, meeting rooms and video conferencing environments, working with a broad range of AV and VC technologies.

Key Responsibilities

• Set up and operate AV systems for events, presentations, conferences and town halls.
• Support audio, video, lighting and video conferencing systems.
• Manage VC bookings, setup, testing, monitoring and troubleshooting.
• Carry out first and second-line fault finding, repairs and preventative maintenance.
• Provide onsite support to senior stakeholders and end users.
• Support live streaming and larger-scale corporate events.
• Assist with equipment preparation, room checks and system testing.
• Work closely with wider technical and operations teams to resolve issues.

About You

• Previous experience as an AV, Event or Conference Technician.
• Strong knowledge of audio, video and lighting technology.
• Experience with Zoom, Cisco and Poly conferencing systems.
• Confident troubleshooting technical issues under pressure.
• Excellent communication and customer service skills.
• Professional and comfortable working with senior executives.
• Able to work independently and as part of a wider technical team.
• Flexible to support occasional early, late and out-of-hours events.

You’ll act as the first point of contact for customers requiring technical support, providing remote troubleshooting wherever possible and working closely with the wider Service team when an issue requires further technical assistance or an engineer visit.

Key Responsibilities

• Act as the first point of contact for AV service customers
• Take ownership of service tickets from initial contact through to resolution or escalation
• Troubleshoot commercial AV and video conferencing systems remotely
• Carry out structured first-line fault-finding
• Gather accurate technical information before escalating more complex issues
• Keep customers informed throughout the service process
• Coordinate engineer visits where remote resolution isn't possible
• Support the scheduling and coordination of PPM activity
• Assist with onboarding new service customers and ensuring system, asset and SLA information is accurately recorded
• Provide clear technical handovers to engineers and the wider Service team

About You

We're looking for someone with genuine commercial AV help desk, service desk or technical support experience.

You should have:

• At least 3 years' experience in an AV help desk, service desk or technical support environment
• Experience providing customer-facing technical support
• A good understanding of commercial AV and video conferencing systems
• Knowledge of basic AV signal flow and common AV equipment
• A logical and methodical approach to fault-finding
• Experience using ticketing or service management systems
• An understanding of SLAs and working to response and resolution targets
• Good written and verbal communication skills
• The ability to remain calm and professional when dealing with urgent or challenging customer issues
• A full UK driving licence