This is a pre-construction, bid-focused role working closely with sales and project delivery teams to develop compliant, commercially viable AV system designs.

Responsibilities

• Supporting the preparation and coordination of tender bids and pre-qualification submissions
• Designing compliant AV systems aligned to client specifications
• Producing schematics, rack layouts, system drawings and bills of materials
• Preparing detailed technical documentation for project handover
• Liaising with sales, project management and finance teams regarding scope and cost changes
• Participating in client meetings and technical presentations
• Conducting market research into emerging technologies
• Supporting product and design standardisation initiatives
• Contributing to client interviews as part of the bid team

This role combines technical design expertise with commercial awareness and stakeholder engagement.

Essential

• Strong background in professional AV system design
• Experience supporting sales teams with technical proposals and tender submissions
• Proficiency in CAD-based drawing production
• Knowledge of control systems, audio DSP, video conferencing and IP-based AV systems
• Confident presenting to senior stakeholders
• Experience delivering into corporate, education or public sector environments
• Access to a vehicle

Desirable

• Relevant AV or IT certifications
• Experience working within structured engineering processes
• Exposure to BIM/Revit environments
• Broader IT networking knowledge

This is a hands-on leadership role, combining team management, technical expertise, and client engagement. You will act as the primary onsite contact, ensuring a seamless AV service while supporting and developing a small team of technicians.

This is an excellent opportunity to join a well-established operation with access to modern technologies and the opportunity to continuously improve service delivery.

Key Responsibilities

• Act as the primary onsite contact for AV services
• Lead, mentor and manage a team of onsite AV technicians, including rota planning
• Provide regular reporting on service performance to senior stakeholders
• Deliver senior-level technical support and act as the escalation point for complex issues
• Coordinate with internal support teams, including helpdesk, field service and projects
• Support VIP meetings and high-profile events
• Oversee meeting room support and ensure consistent service standards
• Manage software/firmware updates and system improvements
• Support and manage video conferencing and collaboration technologies
• Oversee small works (adds, moves, changes) ensuring minimal disruption to users
• Ensure users are trained and confident in using AV/VC technologies
• Identify opportunities to improve service delivery and user experience
• Monitor SLA performance and ensure all break-fix activities are completed within agreed timeframes
• Coordinate preventative maintenance and manage reporting
• Liaise with third-party suppliers and vendors
• Manage onsite stock, spares and consumables

Candidate Profile

• Proven experience in an AV support or AV service delivery role, with leadership responsibilities
• Strong technical knowledge of AV and video conferencing systems
• Experience working in a corporate or client-facing environment
• Confident managing stakeholders and acting as a key point of contact
• Ability to lead and develop a team while remaining hands-on technically
• Strong organisational and problem-solving skills
• Familiarity with AV control systems and collaboration platforms

Overview

A technical position providing exceptional proactive and reactive service engineering works for clients. The role is responsible for the accurate onsite fault finding and servicing of a range of Audio Visual hardware and software solutions for commercial clients throughout the UK.

You must have worked as an AV Service Engineer.

Responsibilities

• Ensuring a prompt, and appropriate response to all client requests for assistance/support, working to defined SLA's and within contractual timeframes
• Accurate diagnoses and remedies of faults with AV systems onsite at client sites primarily based in London.
• Diagnoses and rectifying faults to ensure that AV systems and equipment are fully functional and that equipment and system down time are kept to a minimum.
• Provides PPM and reactive maintenance together with upgrades in line with the client’s requirements.
• Produces client reports
• Uploading files to processors, touch panels and applications along with making minor programming changes.
• Works with audio DSPs
• Configures Zoom Rooms, Microsoft Teams Rooms, Google Meets Hardware Rooms, Starleaf, Wireless Presentation Devices, Room booking systems all onsite.

Experience (essential)

• Solid and demonstrable experience working as a Field Service/Audio Visual Engineer within the AV industry.
• Strong knowledge of AV products and systems, their maintenance requirements together with the software and hardware that comprise them.
• Fully conversant with DSP technology, gain structure and the requirements of sound reinforcement within the presentation environment.
• Programming skills and proven ability to troubleshoot and remedy faults with AV systems and equipment.
• Knowledge of touch screen and web-based programming and control technology.
• Ability to read and interpret wiring diagrams, schematics and drawings.

This is a hands-on role responsible for delivering a high volume of corporate events, ensuring a seamless and high-quality experience for end users. You will be involved in all aspects of event delivery, from pre-planning and technical setup through to live event support and execution.

This is an excellent opportunity for someone with strong technical expertise and a proactive approach to service delivery, looking to work in a fast-paced and high-profile environment.

Key Responsibilities

• Deliver full AV support for corporate events, from planning through to execution
• Review event requirements and provide technical input during planning stages
• Set up, operate and troubleshoot AV equipment during live events
• Ensure all events are delivered in line with agreed standards and service levels
• Support meeting rooms and day-to-day AV requirements when needed
• Manage incoming event requests and coordinate responses effectively
• Maintain high standards of service and identify opportunities for improvement
• Work across multiple sites where required
• Follow health & safety procedures and internal compliance standards
• Complete administrative tasks and documentation related to event delivery

Requirements

• Minimum 3 years’ experience in a corporate AV or live events environment
• Strong client-facing skills with the ability to operate in high-end corporate settings
• Excellent communication and organisational skills
• Hands-on experience with AV systems and technologies, such as:
  • Video conferencing systems
  • AV control systems (e.g. Crestron, AMX or similar)
  • Audio systems, including microphones and digital sound desks
  • Video switching, multi-camera setups and display technologies
• Good understanding of lighting principles and event production basics
• Strong IT skills, including Microsoft Office and PowerPoint
• Ability to troubleshoot technical issues under pressure

Desirable:

• CTS certification (or willingness to achieve)

What You’ll Do

• Lead technical design, estimating, and pre-sales support for projects
• Review and interpret RFPs and tender documentation
• Manage design changes and ensure all technical documentation and drawings are accurate
• Oversee rack build, system testing, and commissioning activities
• Support programming, configuration, and integration of AV and UC systems
• Work closely with project teams to ensure timely delivery and adherence to project requirements
• Mentor junior technical staff and delegate responsibilities as required

Experience

• Strong technical knowledge of AV systems, video conferencing, and IT/UC integration (e.g., AMX, Crestron, Extron, audio DSP)
• Proven experience managing technical projects from pre-sales through delivery
• Excellent communication, organisational, and time management skills
• Ability to work independently and collaboratively with multi-disciplinary teams
• Customer-focused, proactive, and professional at all levels

You will be required to travel to client sites for meetings predominately in London.

We are working with a growing technology integrator looking to strengthen their pre-sales function with the addition of an experienced Pre-Sales Consultant.

This role will play a key part in supporting the sales process by designing tailored AV solutions, engaging with clients to understand their requirements, and ensuring projects are fully scoped and ready for delivery.

You’ll collaborate closely with sales and delivery teams, helping to secure new business while ensuring a smooth transition into project execution.

Key Responsibilities

• Work alongside the sales team to understand client requirements and define solution scope
• Attend client meetings and site visits to gather technical and commercial information
• Produce detailed proposals, estimates and solution documentation
• Design AV systems, including schematics, bills of materials and technical specifications
• Support client presentations, demonstrations and solution walkthroughs
• Ensure all secured projects are fully documented and ready for handover to delivery teams
• Provide technical input throughout the project lifecycle, including site meetings where required
• Maintain consistency in documentation, standards and design processes
• Keep up to date with new technologies, products and industry developments
• Contribute to continuous improvement of internal processes and standards

Candidate Profile

• Proven experience in a Pre-Sales / Solutions role within AV or technology integration
• Strong understanding of installed AV systems and solution design
• Experience producing technical drawings (CAD, Stardraw or similar)
• Commercial awareness with the ability to support winning new business
• Confident communicator, comfortable working directly with clients

Are you a hunter at heart with a proven track record in AV, unified communications, or workplace technology sales? We’re looking for a Business Development Manager who thrives on building their own pipeline, developing senior-level relationships, and closing deals.

This is a hybrid position with 3 days based in the office.

The Role

This is a true business development role – no pre-warmed leads, no hand-holding. You’ll be responsible for identifying, developing, and closing new business opportunities across AV integration, managed services, and hybrid workplace solutions. You’ll sell to senior decision-makers including Heads of IT, Facilities Directors, and Operations leads in mid-to-large enterprises.

What You’ll Be Doing

• Prospecting and building your own pipeline from day one
• Leveraging your existing network in AV and workplace technology to open doors
• Developing relationships with senior decision-makers and presenting solutions
• Working closely with technical and operations teams to prepare proposals
• Driving deals from first conversation to signed contract
• Representing the company at industry events and staying up to date with market trends

What We’re Looking For

• Proven experience in AV, unified communications, or workplace technology sales (essential)
• An existing network of relevant contacts
• Self-starter mentality who can create their own momentum
• Comfortable selling at senior level, including to CTOs, Heads of Estates, and procurement teams
• Cultural fit: collaborative, ego-free, hands-on, and growth-oriented

If you’re ambitious, enjoy building business from scratch, and want to be part of a fast-moving, collaborative team, this role could be the perfect next step.

This role will suit a confident Project Manager with strong commercial awareness and technical understanding, capable of managing a portfolio of projects while working closely with sales, operational, and engineering teams.

Key Responsibilities:

• Manage multiple AV projects simultaneously, ensuring delivery on time, within budget, and to client satisfaction.
• Monitor project performance against programme, proactively identifying and resolving issues to minimise delays.
• Take full financial responsibility for projects, including invoicing, variations, and cost control.
• Ensure project scope, contractual obligations, and quality standards are fully met.
• Coordinate with internal teams, clients, contractors, and third-party suppliers.
• Ensure Health & Safety compliance, including project H&S files and safe systems of work.
• Oversee technical and drawing information to support efficient installation and commissioning.
• Manage system setup and integration, including hardware and software interfaces.
• Produce and maintain project documentation, reporting, programmes of works, and CRM updates.
• Support pre-tender interviews and work alongside sales and estimating teams when required.
• Represent the business professionally at a senior level with clients and stakeholders.

Candidate Requirements:

• Proven experience delivering AV or technology-based projects in a client-direct or construction environment.
• Strong technical understanding of AV systems and electronics.
• Commercially astute, with experience managing contracts, budgets, and variations.
• Highly organised with the ability to plan, prioritise, and manage multiple projects under pressure.
• Confident communicator, able to engage effectively with clients, contractors, and senior stakeholders.

Key Responsibilities

• Perform work on multiple projects within the budgeted cost and to the satisfaction of the client.
• Monitor the progress and performance against the programme, identifying, resolving, escalating operational problems and minimizing delays.
• Ensure successful and profitable execution by following standards and supporting the implementation of processes and SOP’s that drive consistency.
• Liaison with other internal departments, clients and contractors / AV integrators.
• Ensure that the H&S files are in place for your projects and that safe systems of work are put in place.
• Understand the contractual requirements of your projects and local regulations in regions.
• Ensure that technical and drawing information is available and correct to allow others to perform their works in an efficient manner adhering to client sign off procedures.
• Financial management of your projects including invoicing and variations.
• Deal with all aspects interfacing of audio visual systems the client’s buildings this will encompass both hardware and software interfaces.

Experience

• Essential to have worked in a similar client direct position ideally within AV

Overview

With a focus for working on commercial AV projects predominately London based with occasional requirements nationally and in Europe. Focusing on the execution of the Company’s installations to the highest standard working to deadlines. 

Responsibilities

• Responsible for installing control systems, Video Conferencing systems and Audio-Visual systems to the highest quality and within project deadlines set.
• Works under instruction from Project Managers and reports daily on the progress of activities completed.
• Identifies and updates the Project Manager of issues encountered and proactively provides technical advice and suggests engineering solutions on site.
• Ensures projects are tested thoroughly prior to any sub-contract programmers arriving on site
• Responsible for the interpretation, implementation and improvement of the proposed AV designed solutions. 
• Ensures technical coordination with the customer throughout an installation, including attendance at client meetings.

Experience (Essential)

• Extensive experience and knowledge of installing, wiring and configuring first and second fix AV systems, including first and second fix installations.
• Wiring and installation of equipment racks and industry best practices/ standards.
• Knowledge in the installation and mechanical fixing of heavy equipment to all surfaces.
• Strong knowledge and experience in the use and safe operation of powered tooling both battery and mains operated.
• Knowledge of installation and software updates.

This is a senior leadership role with full ownership of strategy, revenue growth, service innovation and client engagement. You will play a key part in transforming managed services into a scalable, productised and high-margin recurring revenue stream, while maintaining exceptional service delivery standards across enterprise clients.

Key Responsibilities

Strategy & Growth

• Define and deliver the managed services growth strategy aligned to wider commercial objectives
• Drive new business and account expansion, converting project-led clients into long-term service contracts
• Identify target sectors and develop tailored service propositions
• Own revenue, margin, utilisation and overall commercial performance

Service Development & Productisation

• Design, package and price scalable managed service offerings
• Develop clear value propositions, ROI models and SLA frameworks
• Own the services roadmap, including automation and innovation initiatives
• Ensure services are repeatable, measurable and commercially viable

Client Engagement

• Build and maintain senior stakeholder relationships across key enterprise accounts
• Identify opportunities for growth within existing clients
• Lead client reviews, governance meetings and strategic engagement
• Support bids, tenders and contract renewals

Leadership & Commercial Oversight

• Lead and develop a high-performing managed services/commercial team
• Set targets, manage performance and support career development
• Align closely with sales, operations and technical teams to drive growth
• Own forecasting, budgeting and pipeline development

Operational Performance

• Work with delivery teams to ensure SLA performance and service excellence
• Monitor utilisation, coverage and operational efficiency
• Develop scalable resourcing strategies across internal teams and partners
• Oversee reporting, financial tracking and revenue performance

What Success Looks Like (12–18 Months)

• Strong growth in recurring managed services revenue
• Increased penetration within existing enterprise clients
• Successful launch and adoption of new service offerings
• Improved utilisation, efficiency and SLA performance
• High levels of client retention and satisfaction
• A scalable operating model supporting continued growth

About You

• Proven senior leadership experience within managed services, technology services or solutions-led environments
• Strong track record of growing and productising service offerings
• Commercially astute with ownership of revenue and profitability
• Confident engaging at C-suite level within enterprise organisations
• Data-driven, strategic and operationally credible
• Collaborative leader with the ability to influence across multiple functions

Package

• Competitive salary (dependent on experience)
• Bonus and benefits package
• Hybrid working

This is a fantastic opportunity to work with cutting-edge audio-visual technologies, supporting high-profile meeting spaces and events, while delivering a first-class service to end users. The role offers strong exposure to both AV and IT support, with the opportunity to contribute to continuous service improvement.

Key Responsibilities

Audio Visual Support

• Provide onsite AV support across offices in Edinburgh and Glasgow
• Deliver day-to-day technical support for AV systems, working closely with internal IT teams and third-party providers
• Manage tickets and incidents through a ticketing system, ensuring timely resolution
• Conduct daily “ready for business” checks across meeting rooms and event spaces
• Deliver executive/VIP (white-glove) meeting support and setup
• Support and manage onsite and hybrid events, including planning, testing and delivery
• Perform equipment maintenance, including break-fix and basic repairs
• Coordinate firmware/software updates in line with change control processes
• Manage local spares, consumables, and AV documentation
• Liaise with offsite support teams, field engineers, and vendors as required
• Schedule and coordinate preventative maintenance activities
• Support user training and adoption of AV services

IT Support (1st Line)

• Provide basic IT support when required, including:
  • Password resets
  • Hardware troubleshooting (laptops, monitors, peripherals, docking stations)
  • Basic Microsoft Office support
• Escalate more complex issues to relevant support teams

Candidate Profile

• Proven experience in AV support within a corporate or enterprise environment
• Strong customer service skills with a proactive, user-focused approach
• Comfortable supporting high-profile users and live environments
• Organised and able to manage multiple tasks and priorities
• Basic IT support experience (1st line level)
• Familiarity with AV technologies such as Crestron, Yealink, Biamp or Shure is advantageous

You will be responsible for commissioning installed systems, ensuring full video and audio control functionality, system performance, and ongoing reliability. This role offers the chance to work on varied projects while contributing to the continuous improvement of commissioning and service delivery.

We welcome applications from candidates with any level of AV Commissioning experience.

Key Responsibilities

• Liaise with internal teams, clients, and external contractors
• Commission AV systems across electronics, mechanics, and optics to meet client requirements
• Set up system elements to prove concepts and validate designs
• Interface AV systems with client building infrastructure (hardware and software)
• Carry out on-site commissioning and configuration programming
• Attend client sites to manage service call-outs and perform maintenance when required
• Represent the business professionally on client sites
• Develop specialist expertise in one or more technical areas to support wider project delivery

Desirable Skills & Experience

• Strong technical knowledge of AV systems and electronics
• Ability to plan, organise, and prioritise work effectively
• Comfortable working under pressure and to deadlines
• Strong problem-solving skills with a lateral-thinking approach
• Confident working with senior stakeholders and building contractors

£28,000 - £32,000

An opportunity has arisen within a leading UK based technology integration business.

Project Coordinators assist the project managers and teams by monitoring and implementing the framework for them to operate within.

Supporting Project Managers where necessary with Admin, client communication, such as email and telephone calls

The Project Coordinator must be competent enough to co-ordinate project resources such as people, information, rooms and equipment both solely and as a support mechanism to the Project Managers

Responsibilities

• Maintain and support clients and their needs
• Assisting in ensuring that projects are run in compliance with the Organisation’s requirements
• Providing guidance and feedback to project teams
• Providing a general ‘readily available’ interface between Client and the Business
• Managing and monitoring individual & collaborative work loads
• Maintaining and integrating project plans
• Tracking & reporting overall progress
• Administering the project budget and tracking project costs
• Planning & scheduling resources for a group of projects
• Monitoring resource utilisation
• Performing quality reviews
• Establishing and maintaining the project documentation library.
• Weekly updates to the Operations Manager for submission to the directors

Person Specification

• Previous experience in a similar role working with the construction industry.
• Online project documentation collaboration software
• Excellent knowledge of MS Outlook, word, Excel and Project
• Excellent customer service skills with a friendly and helpful approach
• Administration skills including typing and reporting using Office applications
• The ability to deliver under pressure with minimum supervision
• To communicate effectively with people at all levels
• Good oral and written communication skills with strong eye for detail
• A positive and enthusiastic approach to delivering the role
• Experience of meeting targets and deadlines and working under pressure
• Self-Management / Communication / Planning/Organising

The Senior Bid Coordinator will manage end-to-end bid activity, ensuring timelines are met, content is accurate, and stakeholders are fully engaged throughout the process.

Key Responsibilities

Bid Coordination & Delivery

• Manage the full bid process, from opportunity qualification to submission
• Develop bid timelines, compliance checklists, and action plans to meet deadlines
• Track progress, escalate risks or delays, and maintain accountability across the team
• Support and guide other bid team members to ensure smooth operations
• Assist the Bid Manager in balancing workloads and concurrent deadlines

Content & Quality Assurance

• Draft, edit, and refine proposal responses for accuracy, clarity, and alignment with requirements
• Ensure all submissions comply with client specifications, evaluation criteria, and company standards
• Tailor standard content, case studies, and CVs for each opportunity
• Conduct compliance and quality checks, escalating issues as needed

Stakeholder Engagement

• Coordinate with sales, technical, and service teams to gather required inputs
• Communicate deadlines, requirements, and progress updates clearly
• Chase contributions and escalate challenges to the Bid Manager

Process & Continuous Improvement

• Maintain document control and upkeep of centralised content libraries and templates
• Identify opportunities to streamline bid processes and improve efficiency

Experience

• Proven experience coordinating bids, proposals, or tender submissions
• Highly organised with the ability to manage multiple deadlines simultaneously
• Strong attention to detail with excellent proofreading skills
• Proactive, solution-focused, and able to anticipate challenges
• Confident communicator with strong stakeholder management skills
• Proficient in Microsoft Office Suite (Word, PowerPoint, Excel)
• Experience with Adobe Creative Cloud (InDesign, Illustrator) is advantageous but not essential